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Privacy Policy

Introduction

We are committed to maintaining the privacy and security of your personal data. This policy outlines how we collect, process, store, and protect your information in accordance with the General Data Protection Regulation (GDPR). It also explains your rights and how you can exercise them.

For any queries regarding this policy, please contact us:

  • Company Name: Firstline Security Solutions Ltd

  • Registered Address: 38 Collingwood Street, Newcastle Upon Tyne, United Kingdom, NE1 1JF

  • Email: info@firstlinesecurity.co.uk

  • Phone: 07879484845

1. Information We Collect
We collect various types of personal data depending on your interactions with us.
1.1 Personal Data You Provide
This includes information you provide directly when you:

  • Register for our services

  • Fill out forms or contact us

  • Provide feedback or participate in surveys

Types of information we collect:

  • Identity Information: Name, date of birth, nationality, passport details, driver’s licence, National Insurance number

  • Contact Information: Address, phone number, email address

  • Financial Information: Bank account details, transaction history

  • Employment Information: Job title, company name

1.2 Automatically Collected Data
We also collect certain information automatically when you use our website or services, such as:

  • Transaction Records: Account details, payments, trade history

  • Communications Data: Emails, phone call logs, customer service interactions

  • Publicly Available Information: Data from sources such as LinkedIn

  • Risk Assessments: Credit scores, fraud prevention records

  • Website Activity: Browsing patterns, IP addresses, cookies

In limited circumstances, we may collect sensitive personal data, which will only be processed in line with GDPR requirements.
2. How We Collect Your Data
We collect personal data through various methods, including:

  • Direct Interactions: Information provided when you register, submit a request, or communicate with us

  • Third Parties: Data received from credit agencies, fraud prevention services, government bodies, or business partners

  • Automated Tracking: Website cookies, analytical tools, and system logs

3. How We Use Your Data
We process your personal data for legitimate purposes, including:

  • Providing and Managing Services: Processing transactions, maintaining customer relationships

  • Business Development and Marketing: Sending promotional offers, newsletters, and updates

  • Regulatory Compliance: Meeting legal and contractual obligations

  • Fraud Detection and Prevention: Monitoring for security risks and unauthorised access

  • Website Performance and Analytics: Understanding user interactions and improving user experience

  • Business Transactions: Facilitating mergers, acquisitions, or sales

We may also anonymise and aggregate data for statistical and analytical purposes.
4. Legal Basis for Processing Data
Under GDPR, we only process personal data when there is a lawful basis, including:

  • Consent: When you provide explicit permission for marketing or optional data processing

  • Contractual Necessity: When processing is required to deliver our services or fulfil an agreement

  • Legitimate Interests: When processing supports our business operations without infringing on your rights

  • Legal Obligations: When required to comply with applicable laws and regulations

You can withdraw consent for marketing at any time by contacting us or updating your preferences.
5. Who We Share Your Data With
We do not sell your personal data. However, in order to provide our services, we may share information with:

  • Service Providers: Third-party vendors, IT support, cloud storage providers

  • Legal and Financial Advisors: Accountants, auditors, legal representatives

  • Government and Regulatory Bodies: Law enforcement agencies, HMRC, data protection authorities

  • Business Partners and Investors: In cases of mergers, acquisitions, or business transfers

Any third parties handling your data are required to comply with strict confidentiality and security measures.
6. International Data Transfers
If your data is transferred outside the UK or European Economic Area (EEA), we ensure:

  • The transfer is compliant with GDPR standards

  • Appropriate safeguards are in place to protect your data

  • You are informed and, where required, consent is obtained

We use secure encryption and contractual clauses to protect personal data during international transfers.
7. Data Security Measures
We implement stringent measures to protect your personal data, including:

  • Encryption and Access Controls: Securing sensitive information against unauthorised access

  • Regular Security Audits: Ensuring our systems and processes remain compliant with data protection regulations

  • Staff Training and Policies: Educating employees on data security best practices

While we take all reasonable precautions, no system is entirely secure. We encourage users to take steps to protect their own information online.
8. Data Retention Policy
We retain your personal data only for as long as necessary, depending on:

  • Operational Requirements: Providing our services and maintaining accurate records

  • Legal Obligations: Compliance with regulations such as the Money Laundering Regulations 2017 (up to six years)

After the retention period, we securely delete or anonymise your data.
9. Your Rights Under GDPR
You have rights regarding how your personal data is handled, including:

  • Access: Request a copy of the personal data we hold about you

  • Correction: Request that we correct or update inaccurate data

  • Erasure: Request deletion of your data when it is no longer required

  • Restriction: Request limited processing of your data under certain circumstances

  • Objection: Object to data processing based on legitimate interests

  • Withdraw Consent: Revoke permission for marketing or optional processing

  • Data Portability: Request that your data be transferred to another organisation

To exercise your rights, contact us at [Email Address]. We may request proof of identity before processing your request. If we are unable to fulfil your request, we will provide an explanation.
10. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to:

  • Enhance user experience

  • Monitor site traffic and performance

  • Enable secure transactions

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
 

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